Refund and Cancellation Policy

What this policy covers

This policy covers paid services you buy from Twii. For suppliers, that is advertising placements and market analytics subscriptions. For buyers, that is My Car subscriptions. Paid services are being introduced. Asking for a part, getting quotes, listing parts, running a storefront, and chatting are free, and nothing on Twii is charged until you choose a paid service and see its price. Twii does not process payments between buyers and suppliers, so this policy does not cover money a buyer pays a supplier for a part.

Subscriptions

A subscription runs for the period you paid for and renews at the end of that period until you cancel. You can cancel at any time by emailing support@twii.app. When you cancel, you keep what you paid for until the end of the current period and you are not charged again. We do not refund the unused part of a period that has already started, except where the section on full refunds applies.

Advertising placements

An advertising placement is paid for before it runs. If you cancel before it starts, you get back everything you paid. If you cancel while it is running, we stop it and refund the part that has not run, worked out by the days remaining. A placement that has finished is not refundable.

When you get a full refund

You get back everything you paid when:

• You were charged twice for the same thing, or charged the wrong amount.
• You were charged after you cancelled.
• We did not deliver what you paid for: the placement did not run, or you could not get access to the service you subscribed to.
• You change your mind about a subscription and tell us within 7 days of your first payment for it.

What we do not refund

We do not refund a placement because it brought fewer enquiries or sales than you hoped for. We sell the placement, and we cannot promise how buyers respond to it. We also do not refund a placement we removed because the advert broke our Terms of Service, for example by advertising a counterfeit or misdescribed part.

If we change or end a service

If we withdraw a paid service, or change it in a way that leaves you with less than you paid for, we refund the unused part of what you paid.

How to ask for a refund

Email support@twii.app from the address on your Twii account, with the date and amount of the payment and what went wrong. We reply within 2 business days and give a decision within 5 business days.

How refunds are paid

Refunds go back to the payment method you used: the same card, bank account, or mobile money wallet. We start the refund within 2 business days of the decision. Your bank or mobile money provider can then take up to 10 business days to show it. We do not charge a fee for a refund you are owed under this policy.

Contact

Questions about a charge, a cancellation, or a refund go to support@twii.app. Nothing in this policy takes away rights you have under the law where you live.